Operations & Order Dispatch Management Platform

Project Overview

A comprehensive operations management system designed to digitize field and facility workflows end-to-end. The platform centralizes queue visibility, order lifecycle management, serial-based scanning verification, and payment tracking—backed by role-based access control, audit-friendly actions, and configurable master data for multi-location operations.

The Challenge

Operational teams were managing queue and order workflows manually with limited real-time visibility. Data inconsistencies, slow verification, and fragmented tools caused delays, errors, and poor traceability across locations and teams.

Our Solution

We built a unified web platform that standardizes the entire operational flow: queue management (waiting list, release, exit), order processing with validation and status controls, scanning-based verification, payment tracking, and admin-controlled master data. The system supports role-based permissions, fast filtering/search, exports, and operational reporting to improve traceability and execution speed.

Key Features

Results & Impact